Coronavirus (Covid-19) Update

During these unsettling times our primary concern remains to continue to provide our usual high standard of service, advice and support to our customers. We are working closely with our brokers and partners to ensure that the right help and advice is there when you need it.

In the first instance, you should contact the broker or intermediary where you purchased your policy for any help or advice. If you are unsure how to contact the seller of your policy or if you wish to speak to us directly, the contact details for each of our offices can be found here. In the event that you are unsure who to contact, please email our Compliance Team at compliance-uk@hdi-specialty.com, who will make sure your enquiry finds the right person.

If you require any general information or advice on the financial services sector’s response to the Coronavirus pandemic in the UK, you can visit the Financial Conduct Authority (FCA) website, which has dedicated information for Insurance customers (UK only): https://www.fca.org.uk/consumers/insurance-and-coronavirus (external link)

In addition, our business customers in the UK may be eligible to benefit from the UK Government’s new financial measures to support businesses through this challenging period. You can find out more information here: https://www.gov.uk/government/collections/financial-support-for-businesses-during-coronavirus-covid-19 (external link)

Please note: We have decided to protect the health and wellbeing of our employees and their families by temporarily closing our branches across the world. Until further notice, our employees are working from home and all meetings will be conducted remotely. You can reach us in the usual way by phone, email and video. If you have any general queries, please contact your local office or email us at HGS_UK_Contact@hdi-specialty.com

Last updated: 21 May 2020