Monique, who joined the team at the start of April, has extensive experience within the financial services industry, where she has worked across various roles, including Claims Handler, Customer Service Manager and Call Centre Manager. She has also managed several operational and commercial departments within the banking and insurance industries.

Within the Netherlands branch, Monique works hard to optimise the support processes for Claims and Underwriting. She is the first point of contact for our brokers and clients, as she also heads up the front desk.

As a department, the Operational Support team is the spider in the web of the organisation. Plans for development include a new policy processing system, further digitisation, optimisation of telephone accessibility, research into other means of communication, and so on.

Monique commented: “I am proud that I can help build a solid and skilled organisation at this great company. Our dynamic team, made up of experienced staff and students, makes it a great mix of people who can strengthen each other in different areas.”

She reflects on the current COVID-19 pandemic, stating: “We are a forward-looking company, with great growth ambitions, and we are not going to be held back by unexpected crises, like the current COVID-19 pandemic. In fact, within the first week of “lockdown” here in the Netherlands, we transferred from a physical paper department to a digital department. We are very proud of this achievement! Despite the challenging circumstances, it is a fantastic step forward, which we definitely want to continue.“HDI Global Specialty SE, the Netherlands is a specialist insurer with the ambition to become the absolute number one in our field. Operational Support will ensure that our agents and brokers are provided with the best possible service, so that they enjoy doing business with us.”

The Netherlands’ Managing Director, Faisal Setoe commented: “As a seasoned Operations Manager in the financial industry, I am delighted to announce that Monique is heading up the Support department of HDI Global Specialty SE, the Netherlands. She is also a member of our Management team, and therefore holds IT within her portfolio, making sure that all developments fit to our processes. As our Support department is the heart of our company, we need experience and leadership to foster our ambitions. I believe Monique can, and will, make this happen, and I welcome her on board!”.

Hear from the remaining members of the Netherlands Management team, Marco van Sint AnnalandLeon Hartog and Richard Qaiser.