Above all, our primary concern remains the safety of our employees, together with providing our usual high standard of service, advice, and support to our customers. We have continued to work closely with our brokers and partners and, as a result, there has been minimal interruption to our workflow, with the whole team from across the world working extremely well under the new circumstances. Technology has been a lifeline for many, and we’re proud to be leveraging the opportunities to continue to deliver a premium and efficient service for our brokers and clients, all whilst working remotely.

Last updated: 01.09.20

 


Australia

The Sydney office remains open for those employees who wished to return on a voluntary basis. Strict guidelines have been put in place to ensure the safety of those returning. The branch will continue to monitor the situation as well as NSW Health authority guidelines and plan for a further, staged return to the office.

Melbourne is now out of lockdown but both the Melbourne & Brisbane offices remain closed.

Most of the team are still working from home, but have maintained contact within the team, as well as with brokers and agents to ensure support is provided where required. All three offices have continued to value and build relationships with brokers virtually to ensure they still feel supported and engaged with the team. The team has been able to work successfully from home since day one of lockdown.

If you would like to know more about how HDI Specialty SE can help you in Australia, contact the team

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Belgium

We have closed our offices again as the number of infections with Covid-19 in Belgium is increasing tremendously.
We will be working from home for the next 3 weeks to start with, virtual meetings will remain as the standard whenever possible. This will likely be the process for the remainder of the year.

The branch’s General Manager, Bruno Vallaeys, commented on the last few months since the Coronavirus outbreak: “Health and safety has remained our top priority. Over the past few months, we have demonstrated that we are able to work remotely in a productive and efficient way. We have remained productive from day one of lockdown, with no notable differences to our work or accessibility for brokers, despite the situation being relatively new for over half our work force who had never worked in a home environment before! This smooth transition has been well received by brokers. Therefore, there is no immediate urgency to return to the office and, although we miss the real life contact with our colleagues, brokers, and customers, we are confident that we will meet again soon.”

If you would like to know more about how HDI Specialty SE can help you in Belgium, contact the team

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Canada

As Toronto has slipped back into ‘Phase II’ as local COVID cases have increased, we have taken the step to make attendance in the office on a voluntary basis.  The office remains open but does not have staff in attendance every day as the Canadian team is working predominantly from home.  As the number of daily COVID cases drop and Toronto moves back to ‘Phase III’ we will resume our daily occupancy with 25% of our workforce.

If you would like to know more about how HDI Specialty SE can help you in Canada, contact the team

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Denmark

Following the recent rise in infection rates in Denmark, we have decided to put all employees in teams, each of these teams will have one day a week in the office. All other employees will therefore be working from home the rest of the week. Denmark is taking all necessary precautions to ensure social distancing and health and safety compliance. Client and broker meetings will continue to be conducted remotely, with limited travel to meetings taking place.

If you would like to know more about how HDI Specialty SE can help you in Denmark, contact the team

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Germany

Our employees’ and clients’ health and safety is extremely important to us, and has always remained paramount. Our employees encouraged to continue to work from home and only if necessary to return to the office place.

The office is working with a maximum 25% capacity and we continue to monitor Government guidelines and legislation on a regular basis to advise on ‘return to work’ procedures and plans.

It’s been very much business as usual for the Hannover office, with a transition to a 100% digital working environment, with minimal impact or compromise on service delivery. We acknowledge the successful and smooth transition to the new environment and employees have maintained their regular contact with clients and brokers, remaining available when they need them the most, assuring them of their support.

If you would like to know more about how HDI Specialty SE can help you in Germany, contact the team

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Italy

Status: Phased return to office

The branch is operating a shift system, whereby the team is split into two groups, each in the office for two days a week. Most broker meetings are being conducted remotely, with some taking place in person, where rules will allow it. The team has maintained strong contact with both new and existing brokers and clients through the use of video calls.

The management team will continue to monitor the guidelines and infection rates on a regular basis to advise on a further reopening of the office. Numbers currently remain stable, with the Government in a position to possibly maintain social distancing and other restrictions until the end of 2020.

If you would like to know more about how HDI Specialty SE can help you in Italy, contact the team

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The Netherlands

Status: Reopened under strict conditions with prior management approval

Due to the rapid increase of COVID-19 cases in the Netherlands in the last few weeks, people will only be allowed on the HDI Global Specialty SE floor under certain conditions with management approval. These measures will remain in place for the month of October and will be reviewed according to the developments of the virus and official recommendations from the Dutch government.

If people are permitted to enter the office, a health form will be completed for all building visitors. Once inside the office, we have ensured that all desks are separated to a distance of 1.5m. Communal spaces, such as the elevator and lunch area, will be out of bounds.

Managing Director, Faisal Setoe, commented on the business operations and effect of the coronavirus pandemic: “We have continued to support our brokers and clients during COVID-19 as best we can. Until now, this has been done remotely of course. In a short time, we have transitioned to a 100% digital working environment without quality compromise. In some cases, we have been able to improve the quality of our service due to increased efficiency in a remote and digital landscape.”

The Netherlands management team is reviewing the situation on a weekly basis, using government advice to guide their decisions. We will update the information here as and when any changes are made.

If you would like to know more about how HDI Specialty SE can help you in The Netherlands, contact the team

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Scandinavia

Status: Office not yet open

Following the advice of the Swedish government, the Scandinavian office is set to continue to work from home across for the foreseeable future. The aim is to reopen as soon as the authorities recall their recommendation for distance working.

Manging Director Thomas Barenthein shared his views on the impact of the pandemic on operations in the Scandinavian branch: “Thanks to our professional staff, the sudden transition to working from home has been very successful. Our clients and brokers have received the same high attention and quick turn-around as they are used to. One particular example that springs to mind is the service we provide for International and Regional Airlines, who have been particularly hit by the economic crisis. We have been active in finding solutions together with brokers and clients to give support whilst still securing adequate risk premiums.”

If you would like to know more about how HDI Specialty SE can help you in Scandinavia, contact the team

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United Kingdom

It’s been very much business as usual for the UK branch, with a transition to a 100% digital working environment, with minimal impact or compromise on service delivery. Following the latest Government announcement for a second national lockdown, plans for a full return to the office have been halted and our office is closed until further notice. All of our employees continue to work at home for the foreseeable future.

If you would like to know more about how HDI Specialty SE can help you in the United Kingdom, contact the team

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Getting in Touch

In the first instance, we advise that you contact the broker or intermediary where you purchased your policy for any help or advice. If you are unsure how to contact the seller of your policy, or wish to speak with us directly, get in touch with the team.

contact us

If you are unsure who to contact, please email our Compliance Team, who will make sure your enquiry finds the right person.