HDI Global Specialty SE is not a member of the German Versicherungsombudsmann e.V.; consumers can therefore not refer any potential disputes with us to this arbitration body.

Our UK branch participates in the dispute resolution scheme of the UK Financial Ombudsman Service; consumers in the UK may therefore direct any complaints or disputes to this body at the following address:

Financial Ombudsman Service (FOS),
Exchange Tower, London, E14 9SR.
More information can be found on the official Financial Ombudsman’s website:
www.financial-ombudsman.org.uk 

Consumers in Sweden may direct any complaints or disputes to the Konsumentombudsmannen at the following address:

Konsumentverket/KO,
Tage Erlandergatan 8 A, 652 20 Karlstad, Sweden.
More information can be found on the Swedish Consumer Agency’s website: www.konsumentverket.se