We strive to consistently deliver on our promise to you, our clients, and to provide you with certainty in uncertain times.

Our philosophy of claims management revolves around our three service value principles; these guide how our claims team specialists and selected expert partners act and communicate, so that you know what you can expect from our claims service every time - no matter the size, location or complexity of your loss.

Our Service Value Principles


We are:

DYNAMIC experts focused on proactively working with our clients to provide support, swift resolution and prompt settlement of valid claims

EMPOWERED to be responsive decision-makers locally, accessible globally

COMMITTED to doing the right thing by putting our clients first; inspiring trust for the long-term


In the event of a loss, please follow the instructions on how to make a claim that you will find in the policy documentation. However, if you have any queries a member of our Claims team will be happy to assist you.


At HDI Global Specialty claims we are here to take care of the unexpected, together.