We strive to consistently deliver on our promise to you, our clients, and to provide you with certainty in uncertain times.

Our philosophy of claims management revolves around our three service value principles; these guide how our claims team specialists and selected expert partners act and communicate, so that you know what you can expect from our claims service every time - no matter the size, location or complexity of your loss.

Our Service Value Principles


Experts focussed on proactively working with our clients to provide support, swift resolution and prompt settlement of valid claims


To be responsive decision-makers locally, accessible globally


To doing the right thing by putting our clients first; inspiring trust for the long-term

In the event of a loss, please follow the instructions on how to make a claim that you will find in the policy documentation. However, if you have any queries a member of our Claims team will be happy to assist you.