HDI Global Specialty SE – Australia

Australian policyholders in the first instance, please follow the instructions on how to make a claim that you will find in your policy documentation.

However, if you have any further queries a member of our Claims team would be happy to assist you.  Please use the following email address: 

HGS_Australia_Claims@hdi-specialty.com


HDI Global Specialty SE – Canada

Canadian policyholders in the first instance, please follow the instructions on how to make a claim that you will find in your policy documentation.

However if you have any further queries a member of our Claims team would be happy to assist you.  Please use the following email address:

HGS_Canada_claims@hdi-specialty.com


HDI Global Specialty SE – Germany

Making a claim in Germany / Schadenmeldungen in Deutschland

German policyholders in the first instance, please follow the instructions on how to make a claim that you will find in your policy documentation.

However if you have any further queries a member of our Claims team would be happy to assist you.  Please use the following email address:

HGS_Germany_claims@hdi-specialty.com


HDI Global Specialty SE – Scandinavia

If you have been issued with a policy by any of our teams in Scandinavia, please use the following contact details in relation to making a claim for either Delegated Authority, Aviation or Marine/Specie or Political Risks/Political Violence claims.  Please also note the contact details below if you require further information.

For further details, please chose one of the links below as appropriate:

Scandinavian and Baltic policyholders, in the first instance, please follow the instructions on how to make a claim that you will find in your policy documentation.

However, if you have any further queries, we will be happy to assist you.   Please use the email detailed below

HGS_Scandinavia_claims@hdi-specialty.com

You can also telephone our Claims Team on +46 8 617 5400

At HDI Global Specialty SE - Scandinavia, we have in house claims and legal specialists to handle physical damage and liability claims involving general aviation, airline and aerospace. Our experts have many years of 'hands on' experience in providing highly efficient and effective claims handling procedures. Our consistent goal is to bring each case to a resolution that is equitable to all of the involved parties in as simple a manner as possible.

 

International Airline and Aerospace Claims

These risks are normally placed through an intermediary and we advise that you approach your broker if you wish to make a claim on the policy.

General enquires: aviation.stockholm@hdi-specialty.com

 

General Aviation Claims

Our own, experienced staff normally handle these claims. All claims/casualties shall be reported to us as soon as possible by telephone or e-mail.
Email: aviationclaims@hdi-specialty.com
Telephone: +46 8 617 5400
For urgent matters you can also call: +46 705 784 442 (Nicklas Svensson, Claims Specialist)

 

Procedures in Case of a Claim

To enable a smooth handling of your claim we ask you to take the following actions in case of an accident:

i. Try to limit the extent of the damage
ii. Document the accident e.g. by taking photographs
iii. Collect contact information of witnesses and other persons involved in the accident
iv. Report the accident to the appropriate National Accident Investigation Board, which depends on the registration of your aircraft and where the accident occurred.
v. Report burglary, theft, malicious damage and arson to the police
vi. Follow the instructions from the Accident Investigation Board
vii. Contact a hospital or a medical doctor in case of personal injury

Please note that the Accident Investigation Board must approve the release of the crashed aircraft before it can be removed or otherwise touched. To salvage the aircraft safely, a licensed mechanic must assist during the salvage operation.

For further details please refer to the attached document which is also provided in Swedish:

In case of a claim (english)

In case of a claim (swedish)

 

Reporting a Claim

If you suffer an injury to yourself or accidental damage to your aircraft – or if someone addresses a claim against you, please submit a claims report to us.

When reporting the claim to us, please use the following Occurrence and Claims Report.

When submitting the claims report, please attach a copy of the Airworthiness certificate for the aircraft, your pilot license and your valid medical license.

 


National Aviation Safety Boards

You must always report an accident or a serious incident to the National Aviation Safety Board in the country where the accident occurred or in the country where the aircraft is registered. The links below may be of assistance.

For Marine & Specie and Political Risks/Political Violence claims, please use this email address: marineclaims@hdi-specialty.com

At HDI Global Specialty SE – Scandinavia, we have in house claims specialists to handle physical damage and liability claims for Hull and Machinery, Marine Cargo, Freight Forwarders' Liability, Specie and Political Risks/Political Violence claims. We have several years of 'hands on' claims handling experience with efficient and effective claims handling processes.

All claims are handled by our claims team both as leaders or as a 100% placement but also on following bases.

Should a claim occur which involves an insurable loss that has been underwritten by HDI Global Specialty SE - Scandinavia, please follow the steps outlined below to ensure as smooth a claims process as possible.

  • All claims/casualties should be reported to us as soon as possible by telephone or e-mail.
  • We may for instance wish to appoint an independent surveyor/loss adjuster such as Sedgwick or Wesmans AB.

 

For Cargo claims, it is of utmost importance that measures are taken to:

i. Minimise the extent of the damages
ii. Prevent further aggravation of the damages
iii. Secure the rights of recovery against the carrier and/or other third party that can be considered liable for the damages and enable a swift and correct handling of the claim.

Cargo claim reporting forms are detailed below:


In case of an accident, all claims should be reported to HDI Global Specialty SE - Scandinavia as soon as possible by phone, fax or e-mail. E-mail: marineclaims@hdi-specialty.com (for Marine & Specie claims). Tel: +46 8 617 5400

Our claims team should also be contacted for the following:

World wide:

Specie (Cash in Transit, General Specie, Fine Art, Jewellers Block)
Political Risks & Political Violence

Nordic countries, Baltic region and Eastern Europe:

Cargo
Hull & Machinery
Marine Liability

Contacts Marine (Specie, Cargo, Hull and Marine Liability) and Political Risks & Political Violence: marineclaims@hdi-specialty.com
Contact person: AnnaLena Eriksson, Claims Manager. Tel: +46 8 617 55 05


HDI Global Specialty SE – UK

Delegated Authority Business Claims

The Delegated Authority Business Claims settlement team focuses on the management of claims and claims arrangements, stemming from delegated authority underwriting contracts whereby HDI Global Specialty SE – UK, provides capacity to specialist third party companies who act as virtual insurers under their own brand.

The team arranges, manages and maintains outsourced claims handling through a number of different claims service providers and administrators (TPAs) by ensuring:

  • Contracts are in place
  • Appropriate delegated authority provisions are set and monitored
  • Large Loss control
  • Extensive audit completion
  • Receipt of quality claims data

The Agency works with TPAs as an extension of Delegated Authority Claims’ own team, seeking to support and sustain HDI Global Specialty SE – UK’s own technical ability and professional claims handling approach.


Insurance Solutions Claims

The Insurance Solutions Claims team based in London focuses on the management of claims and claims arrangements stemming from Single Risk underwriting contracts written in the UK branch. Our London office handles General Insurance and Facultative Reinsurance claims for the following lines of business:

Accident & Health, Contingency
Aviation & Space

Crises Management
Energy & Renewable Power & Mining
Professional Liability & Cyber
Marine and Cargo
Political Risks & Political Violence
Property

If you need to report a claim, in the first instance consult your policy documentation where you will find a section that outlines how to make a claim and please follow these instructions.

However, if you have any further queries, we will be happy to assist you.   Please use the email detailed below:

HGS_UK_claims@hdi-specialty.com


For US related Claims

Please note for US claims queries, you should refer to your policy documentation to obtain the relevant claims helpline number. Alternatively, you can contact us using the email address below:
HGS_US_Claims@hdi-specialty.com


For claims related queries from other Countries not listed above

Please note for claims queries for other countries where we do not currently have a Branch office, you should refer in the first instance to your policy documentation to obtain the relevant claims helpline number. Alternatively, you can contact us using the email address below:
HGS_Claims_Queries@hdi-specialty.com